02 Redesign of City Sight- seeing Mobile App
Improving the mobile user experience through the redesign of CitySightseeing Mobile App
Mobile Design Application - Personal Project
01 Problem Context
Users struggle with complex navigation, making it difficult to find essential information, while the booking process is cumbersome and unintuitive; additionally, outdated or inaccurate details on locations, schedules, and attractions further hinder the experience. Multiple reviews of the application being unusable showcase how much potential this app can grow with a complete refresh.
Old Design System
02 The Objectives
User Pain Points
Complex Navigation: Users struggle to find essential information due to a cluttered or confusing interface.
Complicated Booking Process: Booking tickets or tours through the app is cumbersome and not intuitive.
Inaccurate Information: Locations, schedules, or attraction details are outdated or incorrect.
Personal Objectives
Enhance User-Friendliness: Make the app easy to navigate for everyone.
Strengthen Mobile App: Fix mobile app issues for a smooth, user-friendly experience, and simplify finding bus stops.
Global Integration: Standardize information and services across countries.
02 The Userflow
I began to plan sitemap with like itinerary search,login/signup, media sharing, package search, payment, password verification, ticket display, and bus driver. There are more indepth clients and server flows that will be shown in design.
This is a basic flow of the userdiagram for CitySightseeing's user to plan their account creation to purchasing packages or bus services for tickets.
02 The Design
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